Frequently Asked Questions

Click "Get Started Free" to sign up. You can immediately start creating - choose your games, add photos and memories, customize everything. You only pay when you're ready to publish and share.

Every puzzle includes all 3 games: Love Wordle (custom word guessing), Memory Match (photo matching game), and Love Crossword (personalized clues). You can customize each one with your own content.

Most people create their puzzle in 10-20 minutes. You can save your progress and come back anytime. Preview it as many times as you want before publishing.

Not at all! Our builder is designed to be simple and intuitive. Just upload photos, type in your words and clues, and we handle the rest.

Yes! For Wordle, you choose the word. For Memory Match, you control how many pairs. For Crossword, you write the clues - make them as easy or challenging as you like.

You can upload as many photos as you want for the Memory Match game and final reveal. We recommend 8-12 pairs for Memory Match for the best experience.

Absolutely! The final reveal can include a heartfelt message, a photo gallery, or both. This is where you can really make them feel special.

All 3 games are included in every puzzle. You can edit your puzzle anytime after publishing to change the content, photos, or messages.

After publishing your puzzle, you'll see a "Generate QR Code" button. Click it to download a high-quality QR code you can print on cards, gifts, or invitations.

You get a personalized link like "yourname.lovepuzzle.com" that's easy to remember and share. You can also share via QR code or direct link.

Yes! After publishing, you can copy your custom link and send it however you prefer - text, email, WhatsApp, or any messaging app.

No, your QR code and link never expire. Your puzzle stays online as long as you want it to.

Yes! You can edit your puzzle anytime - change photos, update clues, modify messages. Changes appear immediately for anyone accessing your puzzle.

Absolutely! You can preview your puzzle as many times as you want before publishing. Make sure everything is perfect.

Publishing activates your custom subdomain and makes your puzzle accessible via your link or QR code. You'll be prompted for payment ($19 one-time) before the puzzle goes live.

One puzzle costs $19 (one-time payment). This includes all 3 games, your custom subdomain, QR code generation, and unlimited edits.

You can create and preview your puzzle for free. You only pay when you're ready to publish and share it.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) via secure payment processing through Stripe.

All sales are final. Since this is a digital product with instant access, we cannot offer refunds. Please preview your puzzle thoroughly before publishing. See our full refund policy.

Only people with your custom link or QR code can access your puzzle. It's not listed publicly or searchable. Your puzzle is completely private.

Yes! We use industry-standard encryption for all data. Your photos and personal information are stored securely and never shared with third parties.

Yes, you can unpublish or permanently delete your puzzle anytime from your account dashboard.

Email us at support@lovepuzzle.com. We typically respond within 24 hours during business days (Mon-Fri, 9am-6pm EST).

Yes! Check our How It Works page for step-by-step guides and video tutorials on creating the perfect puzzle.